Terms & Conditions

“Not Only Coffee Rewards Programme” is operated by NOC Hong Kong Limited (“NOC”), which includes the “Not Only Recycle Rewards Programme.” It is governed by the following Terms and Conditions. The Programme shall only be valid within the Hong Kong SAR and at physical NOC stores within the territory. By applying for Not Only Coffee Rewards Programme membership, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them; you further agree to provide with us your personal data (“Personal Data”, as defined in the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong), and agree that we may collect and use your Personal Data in accordance with our Terms and Conditions.

1. Definitions
i. ”Membership Card” means the digital card issued to you upon successful registration with the Not Only Coffee Rewards Programme.

ii. “Credit” refers to the money loaded onto the Membership Card.

iii. “Points” means the Points awarded to you based on net purchases (non-Credits spending) at NOC stores.

iv. “Stamps” refers to the stamp awarded to you based on every 9 used coffee capsules or instant coffee cups returned.

v. “Effective Period” means the twelve (12) months following the membership effective date, upgrade date or renewal date.

vi. “Stores” means physical stores operated by NOC in Hong Kong.

Vii. “Members” means customers who enrolled in the Not Only Coffee Rewards Programme including all membership tiers.

2. Application for Membership
i. Application for Not Only Coffee Rewards Programme is free upon filling in the required information on the registration form provided by NOC, agreeing to these Terms and Conditions. No membership fee and minimum spending are required for membership registration.

ii. If an application is successful, the applicant will be issued one Membership Card on the mobile application. Applicants must ensure that the information submitted on the registration form is authentic, accurate, complete, not misleading and without any elements of fraud.

iii. Members can check their purchase and Points record upon successful registration at the mobile application.

iv. To the extent permitted by law, we shall not be liable for any claim, demand, liability or action resulting from customer’s/member’s omission, neglect and/or failure to supply us with their updated information, or from the accuracy and completeness of those data.

Part A. Not Only Coffee Rewards Programme

Membership, Member Discounts, Credits & Validity
i. Membership Card must be presented upon transaction to earn Points. You can register 1 Point for every HKD 1 (non-Credits spending).

ii. The three (3) tiers of membership in Not Only Coffee Rewards Programme (namely: Caffeinator, Collaborator and Curator) are determined by the amount of accumulated spending and top-up activities within a twelve (12) months’ period:

Tier 1: Caffeinator
By registering and downloading a Membership Card, you will be automatically enrolled into the tier of Caffeinator. You will receive a Welcoming Rewards (250 Points and a 10% Off Merchandise Discount Voucher) and $50 Birthday Reward Cash Voucher. Both rewards will only be activated after you have accumulated 750 Points, which requires spending $500 or more in addition to the initial 250 welcome Points. Please note that the aforementioned discount and vouchers are excluded from service charges.

Tier 2: Collaborator
With a one-off top-up Credit of HKD 4,000 or accumulated spending of HKD 4,000 within twelve (12) months, you will proceed to the tier as Collaborator from the date of upgrade.
As a member of this tier, you will receive an annual 5% discount on the purchase of all items in NOC stores. Additionally, you will be eligible to receive a $50 Milestone Reward Cash Voucher and a 10% Off Merchandise Voucher. During your birthday month, you will enjoy the privilege of receiving two (2) $50 Birthday Reward Cash Vouchers.
Members with this tier are entitled to the exclusive events, promotions, and rewards offered by NOC; Besides, with a one-off top-up Credit of HKD 4,000 to upgrade immediately, you will receive four (4) $50 Top-up Reward Cash Vouchers. Please note that the aforementioned discount and vouchers are excluded from service charges.

Tier 3: Curator
With a one-off top-up Credit spending of HKD 8,000 or accumulated spending of HKD 8,000 within twelve (12) months, you will proceed to the tier as Curator from the date of upgrade.
An annual 10% discount can be applied on the purchase of all items in NOC stores. As a member of this tier, you will be eligible to receive two (2) $50 Milestone Reward Cash Voucher and a 20% Off Merchandise Voucher. Additionally, during your birthday month, you will enjoy the privilege of receiving four (4) $50 Birthday Reward Cash Vouchers. Members with this tier are entitled to the exclusive events, promotions, and rewards offered by NOC; Besides, with a one-off top-up Credit of HKD 8,000 to upgrade immediately, you will receive eight (8) $50 Top-up Reward Cash Vouchers. Please note that the aforementioned discount and vouchers are excluded from service charges.

iii. Birthday Rewards
If you provide your birthday information when signing up for the Not Only Coffee Rewards Programme and you become a member one month prior to your birthday, your corresponding birthday rewards will be activated in your account on the first day of your birthday month. Please note that these rewards will be granted only once per year.

iv. Milestone Rewards
Milestone Rewards for each tier will only be provided once per Effective Period. This includes the $50 Milestone Reward Cash Voucher and the 10% Off Merchandise Discount Voucher.

v. NOC Anniversary Perks
All tier members are provided with the NOC Anniversary Perks promotion, which includes Double Points (Only applicable to non-Credit spending) and a free upgrade to SOE/Oat milk on the Anniversary Day (every 15th – 16th of August).

Part B. Not Only Recycle Rewards Programme

i. For every 9 used instant coffee cups or capsules returned, the member earns 1 stamp for reward redemption. By consuming the accumulated Stamps, NOC rewards the members with our voucher and selected merchandises, which customers can use to treat themselves to their favorite coffee and products.

ii. Coffee capsules or instant coffee cups made of #5 plastic (PP/polypropylene) from NOC Coffee Co. are accepted for recycling.

iii. Users should log into “Not Only Coffee” as a member of the NOC “Not Only Recycle Rewards Programme” and scan the “QR code” of the Membership Card in order to earn Stamps. These Stamps can be received upon successful recycling of coffee capsules or instant coffee cups. Our staff will assist you throughout the process.

General
The Membership Card is valid permanently. Effective period refers to the twelve (12) months following the membership effective date, upgrade date or renewal date. Membership accumulative spending will be automatically reset to zero (0) at the end of the effective period, however your Membership Card, Points and stored Credit will not be expired.

Membership upgrades and downgrades are automatically handled by the system. Members cannot choose to be upgraded or not to be downgraded.

Once you have reached a specific tier within Not Only Coffee Rewards Programme, you will receive the benefits that are applicable to that tier only. However, you must continue to accumulate spending or one-off top-up Credit in order to maintain your tier level. If you do not meet the requirements in Collaborator and Curator within the membership validity period, you will become whichever lower membership tier for which you have met the requirements.

Spending records and Points will normally be issued and updated within thirty-six (36) hours of purchase, except for specified promotions.

Members should check and update their electronic card before payment to ensure an efficient payment process.

Value must be added in multiples of HKD 4,000. The top-up service is available at physical stores in Hong Kong only. Payment using stored Credit is also applicable to transactions at physical stores in Hong Kong only. If the card balance is insufficient to pay the required transaction, the card can be used in combination with cash, Credit cards, EPS or Octopus card to settle the rest of the payment.

Credits and Points in the card are non-returnable, non-refundable, non-divisible and non-transferable; all unused balance will be forfeited when membership expires and cannot be used in combination with different Membership Cards.

Electronic voucher or physical voucher cannot be exchanged for cash, its equivalent, NOC membership Points, top-up Credits or gift card values.

This Membership Card, Points, Credits and any other form of rewards are valid until the foreseeable future.

Your Personal Data provided will be used by NOC Coffee Co. for which it is collected and for other directly related purposes, including but not limited to: direct marketing purposes by providing news updates on our products, services and promotional events or other marketing materials.

NOC Hong Kong Limited reserves the right of final decisions in case of any disputes.