Delivery within Hong Kong is available to all areas via SF Express. Your coffee will generally arrive within 2 business days; orders to remote areas may take an extra day to arrive. Please note that the shipping calculation is based on delivery to a commercial address in Hong Kong. To ensure your order is promptly delivered, remember to provide us with a valid phone number.
Under SF Express company policies, orders that are shipped to residential addresses, or addresses within remote areas, are subject to additional charges. To avoid these charges, you can also pick up your package from a SF Express Service Center – simply choose the center that is the most convenient for you, and enter its location code and address as your own address during check-out.
International delivery to China, Japan, South Korea, Australia and the USA is currently available via Hongkong Post and FedEx. If you are located outside of these countries and would like to make a purchase, please contact us via email@example.com. For international orders, please note that your order may be subject to import taxes and customs clearance may delay the shipping process.
You will receive e-mail confirmations when you place your order online, and when your order is despatched. You will also be provided with information on how to track your order. Transit time estimations are provided by respective courier/shipment service providers and are not necessarily guaranteed. Whilst we try to ensure your order is despatched as soon as possible, we cannot accept responsibilities for late deliveries due to factors outside of our control. Import duties or taxes may be applicable, and customs delays may occur regardless. We aim to process your orders within one business day. Should the despatch of your order be delayed for any reason, we will notify you via e-mail within 48 hours of order confirmation.
Coffee – We will not be able to accept returns nor refund on coffee due to its perishable nature. If you have any questions regarding our coffee, please contact us at firstname.lastname@example.org – our team at the Roastery will be more than happy to answer any questions that you may have.
Merchandise – We will gladly accept returns or exchange on defective items. If you need to exchange or return an item, please e-mail us at email@example.com and provide us with your date of purchase, invoice number, name, contact information and a short description and photographic evidence of the defective item. We will contact you with information on how we will process your return. However, we will not be able to refund the initial shipping fees of your order.
Please note that we will not be able to accept returns or exchange based on change of mind.
Your payment data is encrypted with AES-256. Your payment process complies with the Payment Card Industry Data Security Standards (PCI DSS). We do not have access to your card information, nor do we store your payment details.